Considering counseling can bring up all kinds of questions. Here are some of the most common questions. We hope they help you make a decision about starting counseling with us at the Heart Connection Center.

1. How long is treatment?

In our experience, it depends on many factors, such as your goals, commitment to therapy, priorities, and emotional resources. Also, frankly, it depends on us and how good we are as therapists.  So, we are committed to our own personal development, regularly honing our skills, staying current on the latest psychotherapy improvements, and developing ourselves in ways that improve our ability to help you.

2. Does Heart Connection Center (HCC) accept insurance?

HCC does not participate in-network with any insurance providers. All of our clients pay out-of-pocket for our services. We are licensed therapists, and as such, you may seek out-of-network reimbursement directly from your insurance provider. Your HCC therapist can provide you with a detailed statement listing the proper diagnostic and procedure codes needed for your insurance company to process your claim.

3. Questions to ask your insurance provider:

Do I have mental health benefits?
Do I have out-of-network coverage for counseling?
Is couples counseling covered? (if applicable)
Do I have a deductible and has it been met?
Am I limited to a certain number of sessions?
Are there any other resources that can help me pay for counseling?

You may have a flexible spending account (FSA) or health savings account (HSA) provided by your employer. We can provide you with an invoice to submit to your FSA or HSA account. Contact your human resources department to find out whether you qualify and to learn about tax savings or other benefits.

4. Are my therapy sessions confidential?

We respect your privacy.By law, our clinicians will protect all client information and communication shared with them. No client information will be disclosed without the written permission of a client, except for three circumstances that which by law MUST be disclosed:1) if there is suspected or disclosed child abuse or elder abuse (a report is required to be made to the authorities); 2) if a client is threatening serious harm to him or herself(authorities may have to be notified if the client does not cooperate with safety measures); 3) or another person ( the police and intended victim must be called) .

5. What if I want to come in for couples counseling and my partner doesn’t?

We invite you to still come in. Many people find that as a result of seeking help and learning new skills, the relationship improves.

6. Can you guarantee I will feel better after therapy?

We wish we could because we want everyone to live more satisfying lives. We can say that most of our clients feel better and that we will do our best to help and support you on your journey. And we want your feedback along the way. Since our mission is to Heal Emotions And Relationships together, we will  seek out your feedback on how you see the therapy is progressing so that we can provide the most beneficial service to you.

7. How do I get started? 

Email us at or call us today at 561-203-9280 to share your story and set up an appointment.