Heart Connection Center | HEART Connection Center – Counseling Center – FAQs

FAQs

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1. How many sessions will I need to have?

In our experience, it is based on many factors, such as your goals, commitment to therapy, priorities, and emotional resources. Frankly, it depends on us and how good we are as therapists. We are committed to our own personal development, regularly honing our skills, staying current on the latest psychotherapy improvements, and developing ourselves in ways that improve our ability to help you.

2. Does Heart Connection Center (HCC) accept insurance?

HCC does not participate in-network with any insurance providers. All of our clients pay out-of-pocket for our services at the time of each session. We are licensed therapists, and as such, you may seek out-of-network for possible reimbursement directly from your insurance provider. Your HCC therapist can provide you with a detailed statement listing the proper diagnostic and procedurale codes needed for your insurance company to process your claim. We can not guarantee reimbursement as each insurance provider and policy is different.

3. Questions to ask your insurance provider:

Do I have mental health benefits?
Do I have out-of-network coverage for counseling?
Is couples counseling covered? (if applicable)
Do I have a deductible and has it been met?
Am I limited to a certain number of sessions?
Are there any other resources that can help me pay for counseling?

You may have a flexible spending account (FSA) or health savings account (HSA) provided by your employer. We can provide you with an invoice to submit to your FSA or HSA account. Contact your human resources department to find out whether you qualify and to learn about tax savings or other benefits. We can not guarantee you FSA or HSA will reimburse you.

4. Are my therapy sessions confidential?

We respect your privacy.By law, our clinicians will protect all client information and communication shared with them. No client information will be disclosed without the written permission of a client, except for three circumstances which by law MUST be disclosed:1) if there is suspected or disclosed child abuse or elder abuse (a report is required to be made to the authorities); 2) if a client is threatening serious harm to themselves (authorities may have to be notified if the client does not cooperate with safety measures); 3) or if a client is threatening serious harm to another person (the police and intended victim must be called)

5. What if I my partner won’t agree to attend counseling?

We invite you to still come in. Many people find that as a result of seeking help and learning new skills, the relationship improves.

6. Can you guarantee I will feel better after therapy?

We wish we could make that guarantee because we want everyone to live more satisfying lives. We can say that most of our clients feel better and we will do our best to help and support you on your journey. We want your feedback along the way. Since our mission is to Heal Emotions And Relationships Together, we seek your feedback on how you see the therapy is progressing so we can provide the most beneficial service to you.

7. How do I get started?

Email us at office@heartconnectioncenter.com or call us today at 561-203-9280 to share your story and set up an appointment.